Sky Gigafast was not activated on 10/12/2024

[Gra64]

I recently switched from EE full fibre to Sky Giga Fast using the same openreach ONT. I received the skymax hub and a text from Openreach to say they had completed their work and even EE texted to say they had cancelled my service as requested.  Sky promised to text by midnight on activation day which was 10th December 2024 to let me know when the service was activated, but I didn't receive a text or any other communication from them.  I plugged the router in and to my surprise after a short while, the light went white and I was able to connect to the internet. However, after checking the my sky app, on order tracking it says 'activation due' so I have no idea whether I'm getting what I requested in terms of speed. Additionally, the wi-fi signal from the max hub doesn't reach the back of the house where my office is, I get a stronger signal from the neighbours router!!  I have spoken to 3 different people  on the telephone and each time, neither could provide an answer as to why my order hasn't completed and each promised to escalate the issue and call me back....but guess what, not had a single text, email or call regarding the issue.  Seriously thinking of cancelling the order and the sky TV and sky mobile when my contract is up.

[TimmyBGood]

---

@Gra64 wrote:

 Additionally, the wi-fi signal from the max hub doesn't reach the back of the house where my office is, I get a stronger signal from the neighbours router!!  

---

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[Gra64]

Thanks for you reply, yes I have subscribed to the WiFi Max supplement and hope they will be able to sort out the poor signal. However, my main issue at the moment is getting Sky to activate my service and acknowledge that I have my broadban with them.

I still haven't received the promised call back so will now have to phone them again for the fourth time and go through the whole process again.