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Sky Fibre Max High ping issues

Runner
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Sky Fibre Max High ping issues

I have been recently experiencing  high ping issues with sky fibre max 

Before i got the upgrade to sky fibre max my ping was fine and normally expireineced 7 - 20 ping now i normally sit at around 30-50 ping in games and normally spikes to over 120sky1.PNGsky3.PNGsky4.PNGsky2.PNG

Router Statistics
System Up Time: 61:28:20
PortStatusTxPktsRxPktsCollision PktsTx b/sRx b/sUp Time
WANMER22562554119502204473200:40:07
LANUp14700504874778634013332545005661:28:20
WLAN (2.4 GHz)Up2173957473048740721001:53:32
WLAN (5 GHz)Up38254816604205011358001:45:19

Broadband LinkDownstreamUpstream
Connection Speed (Kbps)6768120000
Line Attenuation (dB)DS1:10.6    DS2:24.7    DS3:37.4US0:5.6    US1:21.2    US2:30.9
Noise Margin (dB)DS1:6.3    DS2:6.3    DS3:6.3US0:10.3    US1:6.9    US2:6.
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Oracle
Posts: 38,961
Post 2 of 14
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Re: Sky Fibre Max High ping issues

Hi @NotII, when did your upgrade to SFM take place? I'm wondering if the increased latency might be because the automated connection management system (DLM) is still working on  stabilising/maximising line performance. If so, you may find it reduces over the next few days. Some of the other regulars may have more to add.

Runner
Posts: 9
Post 3 of 14
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Re: Sky Fibre Max High ping issues

I upgraded to sky fibre max on the 19/12/2018 @Mark39

Oracle
Posts: 38,961
Post 4 of 14
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Re: Sky Fibre Max High ping issues

Hm, Wouldn't have thought it would take that long to stabilise. Hopefully someone else here will have some ideas.

Runner
Posts: 9
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Re: Sky Fibre Max High ping issues

@Mark39 Thanks for trying 

Oracle
Posts: 2,416
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Re: Sky Fibre Max High ping issues

@NotII

Assuming these ping tests are over ethernet?

Runner
Posts: 9
Post 7 of 14
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Re: Sky Fibre Max High ping issues

Yes these tests are done over ethernet @jamesn123

Oracle
Posts: 2,416
Post 8 of 14
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Re: Sky Fibre Max High ping issues

@NotII

Have you tried running a jitter test here

I suspect the ping has increased due to interleaving on your line since the fibre speed upgrade, it's also strange that your WAN uptime on the router stats is low, did you disconnect the line at all?

Runner
Posts: 9
Post 9 of 14
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Re: Sky Fibre Max High ping issues

Nope i havent disconnected the line and i have just ran a jitter test @jamesn123sky5.PNG

Oracle
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Post 10 of 14
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Re: Sky Fibre Max High ping issues

That does not look right at all, was that test done via ethernet and with nobody else using the internet?

Runner
Posts: 9
Post 11 of 14
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Re: Sky Fibre Max High ping issues

Yes the only thing connected was the computer

Oracle
Posts: 2,416
Post 12 of 14
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Re: Sky Fibre Max High ping issues

@NotII

How is your router connected? 

If you are using a microfilter are you able to change it for a spare you may have? 

If your router isnt already connected to the master socket could you try connecting it and see if that improves anything? If its already connected to the master socket then are you able to take the faceplate of the master socket off and use the test telephone socket behind it to rule out any unstable wiring you may have in your home?

 

If none of this works then you'll have to phone Sky and tell them everything that has gone on since your upgrade as it seems the upgrade as revealed you have an unstable line. 

Runner
Posts: 9
Post 13 of 14
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Re: Sky Fibre Max High ping issues

@jamesn123 Doesnt look like i can take the faceplate off on the master socket

Oracle
Posts: 2,416
Post 14 of 14
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Re: Sky Fibre Max High ping issues

@NotII

If its the master socket then it should have two screws to undo or if you have a newer one it should just pull off. Post an image of it if you are unsure. 

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