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Discussion topic: Sky Fiber hub stops working every 7 days

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This message was authored by: cellodiva

Message posted on ‎21 Feb 2024 02:41 PM

Sky Fiber hub stops working every 7 days

My Sky Fibre hub stops working every 7 days. For the last 3 weeks I have logged when it stops and like clockwork, it's every 7th day since unplugging and plugging it back in. The phone light also goes red (no phone is connected anyway). Is there a fault with my hub? If so, how do I get it replaced? Thanks

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Avatar for JimM1
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This message was authored by: JimM1

Message posted on ‎21 Feb 2024 02:46 PM

Re: Sky Fiber hub stops working every 7 days

@cellodiva The following link will take you to hub status.

 

Lights on your Sky hub explained | Sky Help | Sky.com

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This message was authored by: Highlinder

Message posted on ‎21 Feb 2024 03:25 PM

Re: Sky Fiber hub stops working every 7 days

Posted by a Superuser, not a Sky employee. Find out more

@cellodiva  Is this superfast or ultrafast broadband that you have?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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