Discussion topic: Sky Engineers told me I must have a booster for stable broadband on my computer How do I get one. ?
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Message posted on 07 Oct 2025 03:17 PM
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Sky Engineers told me I must have a booster for stable broadband on my computer How do I get one. ?
Just moved my Broadband and telephone from BT. my hous is large so ended off needing to TV boosters we found the TV picture was unstable so got the engineer in to check the dish. it needed replacing along with the SkyQ Box his tests also proved why my computer was losing it's broadband signal. I need one possibly two plug in signal boosters I have spent a couple of hours trying to get a booster or should I say going in circles trying to order on. please I an losing the will to live AL I need is for sky to post me a plug in signal booster so my computers broadband connection is stable. Note, the Engineer used his technical kit to prove the problem and he advised I get in touch with Sky. well it sounds simple????!!!
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Message posted on 08 Oct 2025 09:28 AM
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Re: Sky Engineers told me I must have a booster for stable broadband on my computer How do I get one
Sky loans wireless booster hardware 'free' under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some Sky booster hardware has leaked onto a certain auction site and elsewhere online but Sky won't offer support with using these, and Max pods acquired that way won't work at all.
Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 08 Oct 2025 11:34 AM
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Re: Sky Engineers told me I must have a booster for stable broadband on my computer How do I get one
@Whizard76 Untill you call and speak to sky then that is the only way possible to get also!
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