We were due to have our gigafast broadband fitted yesterday but it's all gone Pete Tong.
I watched an Openreach engineer show up, fill his van with ad blu, walk rpund the front of my house, drive round the front, take a photo, park across the road then leave (I was about to go offer him a coffee). Then later that day whilst I'm at work another engineer shows up and knocks on the door because they needed to get in house, which sky had said they didn't need to do.
Anyway Openreach call me and arrange to get access but can't give me a decent time that I can definitely be home until the flowing Friday. I was worried this would be too close to the go live day of the Monday after but was assured it was fine.
The engineer shows up. He's a nice chap but can't get the line through the wall from almost directly outside.
He then informs me they need to dig a new duct (seemed like something they could have done with a masonry bit). He tells me sky will be in touch with a new install date which is so annoying after being assured it would be fine
No contact all weekend from sky so checl the app. It shows Monday as cancelled but another appointment made for the same time on Monday. Great I think they are on the ball and keeping to there word. Partner (whos had to take the day off work) waits all day and they don't show up, no call, no nothing. Call them up to say and get told they are waiting for Openreach who are waiting for a contractor and they'llbe in touch by Friday but won't even give me an install date now as they might have to get planning permission!!!!!
Really annoyed with all this. There is no mention of any of this on there guide to getting it installed and they just seem to be passing the buck rather than sorting there own mess. I've read stories on here now of thos taking months to sort or the orders getting cancelled completely. They need to find a way to skip the red tape to keep to there agreed install dates or at least explain all this before people sign up.
