Sky Chat and broadband renewal

[Lindsey211]

Trying to chat to someone about my upcoming broadband renewal and chat doesn't seem to get passed the virtual assistant, just tells me when I last log in. Doesn't get any further. I've been trying for days. 

Also my renewal price is terrible even though I've been a customer for years. My husband has a seperate Sky account with our mobiles on and he's been offered a good broadband deal, anyone have any experience of changing the household to get a better deal without too much interruption? 

[GD1]

@Lindsey211  You wouldn't be able to change the account without a disruption, you would have to cancel they would need to sign up, there would be at least a 10 working days period of no service, assuming Sky allow your husband to sign up as a new customer.

[Lindsey211]

Thanks for the quick reply. Guess il have to hope that they can offer me a better deal then otherwise I may have to finally leave as the prices are through the roof 

[Daniel0210]

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@Lindsey211 wrote:

Trying to chat to someone about my upcoming broadband renewal and chat doesn't seem to get passed the virtual assistant, just tells me when I last log in. Doesn't get any further. I've been trying for days. 

If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

Also my renewal price is terrible even though I've been a customer for years. My husband has a seperate Sky account with our mobiles on and he's been offered a good broadband deal,

If your husband isn't a current broadband customer what he will be seeing is a new customer deal. But you/he are not new customers. 

anyone have any experience of changing the household to get a better deal without too much interruption? 

If you mean you cancelling and him signing up Sky would be very wise to such potential actions.

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