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Discussion topic: Sky Broadband slow

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This message was authored by LauraB1992 This message was authored by: LauraB1992

Sky Broadband slow

Hi,

 

was wondering if anyone could help, i recently renewed my broadband but my speeds seemed to have changed. when i first got sky broadband fibre my download speed was around 65-75mb but it now seems to have dropped to 53. sometimes even lowering during peak times, now my guranteed download speed is only 39mb. I just don't see how my internet went from being fast at one point to really slow the next. My tv is constantly buffering which i never have issues with in the pass but now im getting alot of problems. Any suggestions ?

 

Thanks

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky Broadband slow

Posted by a Superuser, not a Sky employee. Find out more

@LauraB1992 

 

Can you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

 

And enter your full postal address below and post the table after removing your address from the image

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Broadband slow

Posted by a Superuser, not a Sky employee. Find out more

@LauraB1992 wrote:

when i first got sky broadband fibre my download speed was around 65-75mb but it now seems to have dropped to 53. sometimes even lowering during peak times, now my guranteed download speed is only 39mb. I just don't see how my internet went from being fast at one point to really slow the next.


There's a known phenomenon where as a fibre cabinet reaches capacity the average line speed possible reduces because signal over hundreds of copper phone pairs starts to interfere with itself.  If your Guaranteed Minimum Download Speed has been reduced, that suggests Openreach are aware of this (or of a degradation somewhere else in the copper part of the circuit), but given that's still well above the 10Mbs required by the Universal Service Obligation neither they or an ISP has to do anything about it.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
LauraB1992
Topic Author
This message was authored by LauraB1992 This message was authored by: LauraB1992

Re: Sky Broadband slow

Hi,

 

Thanks for the reply here are my hub statistics 

The second links isn't working for my when i enter my postcode, any ideas ?

Thanks

 

LauraB1992_0-1664291325360.png

 

LauraB1992
Topic Author
This message was authored by LauraB1992 This message was authored by: LauraB1992

Re: Sky Broadband slow

Hi,

 

Thanks for the reply, yes the sky engineer said something simliar to me around a year ago, im really close to the cabinet so i dont think that's the issue. Its just annoying as all of us stream from phones to tvs etc and our internet doesn't seem to cope anymore. I just can't seem to get a better broadband speed from anywhere as we are in a flat so i doubt we will be getting superfast anytime soon.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Broadband slow

Posted by a Superuser, not a Sky employee. Find out more

@LauraB1992 wrote:

we are in a flat so i doubt we will be getting superfast anytime soon.


53Mbs is Superfast (which is any 'up to' 40Mbs or 80Mbs service over FTTC).  The next step up is 'Ultrafast'.

 

"all of us stream from phones to tvs etc" is more likely to have problems with local WiFi than actual internet speed: your 53Mbs is pretty close to the national average for FTTC.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
LauraB1992
Topic Author
This message was authored by LauraB1992 This message was authored by: LauraB1992

Re: Sky Broadband slow

@cookiemonsteruk 

 

Not sure if you saw it but here are my hub stats etc.

 

Sky hub.jpg

 

Bt broadband check.jpg

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky Broadband slow

Posted by a Superuser, not a Sky employee. Find out more

@LauraB1992 

 

I rejected the table as it shows your unique property reference number

 

But it does show the cabinet is at full capacity and the lines are suffering contention. This would only improve if openreach expand the number of slots in the cabinet or fttp arrives

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
LauraB1992
Topic Author
This message was authored by LauraB1992 This message was authored by: LauraB1992

Re: Sky Broadband slow

@Coo 

 

Is it possible if i contact openreach or sky about the issue or would that not resolve anything.

Problem is im in a flat so i can't seem to upgrade or improve my wifi speed so basically im stuck at the speeds that i have.

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky Broadband slow

Posted by a Superuser, not a Sky employee. Find out more

@LauraB1992 

 

You could use this form and in the drop down menu choose "i am having problems with my broadband speed" and state you believe this is down to a full cabinet and ask if there's any chance of the cabinet been expanded and timescales for full fibre fttp

 

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
LauraB1992
Topic Author
This message was authored by LauraB1992 This message was authored by: LauraB1992

Re: Sky Broadband slow

@cookiemonsteruk 

 

Thank you so much for your help.

 

Just a quick question if you could help, Do you reckon a new wifi 6 router would improve my signal and maybe stop the buffering ?

 

i currently have the one sky supply

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Broadband slow

Posted by a Superuser, not a Sky employee. Find out more

@LauraB1992 

A 'better' router may well help with WiFi issues, particularly in crowded airspace, as flats tend to be.  Realistically the timescale for cabinet expansion could be somewhere between lengthy and infinite: as I mentioned above, even just 40Mbs is still four times the current UK target for minimum speed. 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky Broadband slow

Posted by a Superuser, not a Sky employee. Find out more

@LauraB1992 

 

Certainly the current speed sufficient for uhd streaming.

 

However i notice none of your devices are etherneted and the 2.4ghz is doing most of the work. This would be more prone to slower bandwidth and interference from other network ssids

 

I would look into maybe using an ethernet cable for the  tv

 

Also seperate the wifi as below and add the likes of streaming sticks (fire stick, roku etc) to 5ghz and keep the 2.4ghz for mobile devices etc

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
LauraB1992
Topic Author
This message was authored by LauraB1992 This message was authored by: LauraB1992

Re: Sky Broadband slow

@Coo

 

ok just so i understand what you are saying

 

Put the tv onto an ethernet cable

Change all streaming devices for watcing like tvs, tabs and xbox's to the 5 ghz band

Then change all phone to the 2.4 ghz band

 

is that correct ?

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky Broadband slow

Posted by a Superuser, not a Sky employee. Find out more

@LauraB1992 

 


@LauraB1992 wrote:

@Coo

 

ok just so i understand what you are saying

 

Put the tv onto an ethernet cable

Change all streaming devices for watcing like tvs, tabs and xbox's to the 5 ghz band

Then change all phone to the 2.4 ghz band

 

is that correct ?


Yes. If the tv is too far from the hub try a set of ethernet powerline adapters  which will transfer the ip packets via the existing elecric wiring 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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