4

This discussion topic has been answered Discussion topic: Sky Broadband site says Full Fibre not available at my address

Reply
Answered - Go to Answer
Avatar for Luap+Senrab
Level 1 icon
What's this?
This message was authored by: Luap+Senrab

Message posted on ‎16 Jun 2024 02:48 PM

Sky Broadband site says Full Fibre not available at my address

Rather frustrated that Sky broadband service availability checker says Full Fibre (GigaFast) is not available at my address, when OpenReach and other providers all report that it's available.  

Any idea how to get Sky to properly investigate and change their understanding?

Report post
Post 1 of 5
1,059 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for cookiemonsteruk
Level 16 icon
What's this?
Superuser
This message was authored by: cookiemonsteruk Answer

Message posted on ‎16 Jun 2024 02:50 PM

Re: Sky Broadband site says Full Fibre not available at my address

Posted by a Superuser, not a Sky employee. Find out more

@Luap+Senrab 

 

If its just recently rolled out via openreach it may take another 2-4 before sky catches up with the openreach full fibre database

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

View this Answer within the discussion

Report post
Post 2 of 5
1,054 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for cookiemonsteruk
Level 16 icon
What's this?
Superuser
This message was authored by: cookiemonsteruk Answer

Message posted on ‎16 Jun 2024 02:50 PM

Re: Sky Broadband site says Full Fibre not available at my address

Posted by a Superuser, not a Sky employee. Find out more

@Luap+Senrab 

 

If its just recently rolled out via openreach it may take another 2-4 before sky catches up with the openreach full fibre database

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 2 of 5
1,055 Views
Reply

Did this answer not help you?
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎16 Jun 2024 02:54 PM

Re: Sky Broadband site says Full Fibre not available at my address

Posted by a Superuser, not a Sky employee. Find out more

@Luap+Senrab 

 

And if you currently have G.fast from Sky, their sales system may insist FTTP isn't available.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 3 of 5
1,050 Views
Reply
Avatar for cookiemonsteruk
Level 16 icon
What's this?
Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎16 Jun 2024 02:54 PM

Re: Sky Broadband site says Full Fibre not available at my address

Posted by a Superuser, not a Sky employee. Find out more

@Luap+Senrab 

 

Could you enter your full address below and post the table and notes after removing your address from the image

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 4 of 5
1,048 Views
0 Likes
Reply
Avatar for Blagmeister
Level 1 icon
What's this?
This message was authored by: Blagmeister

Message posted on ‎09 Aug 2024 12:55 PM

Re: Sky Broadband site says Full Fibre not available at my address

Same here. BT, EE and Plusnet are all offering Full Fibre up to 900Mbps at my address. Nothing from Sky.  I'm stuck in a contract anyway, but it seems odd that Sky is so slow to update its systems.

Report post
Post 5 of 5
773 Views
0 Likes
Reply
Reply
Answered - Go to Answer