Discussion topic: Sky Broadband site says Full Fibre not available at my address

This message was authored by: Luap+Senrab · ‎16 Jun 2024

Rather frustrated that Sky broadband service availability checker says Full Fibre (GigaFast) is not available at my address, when OpenReach and other providers all report that it's available.

Any idea how to get Sky to properly investigate and change their understanding?

This message was authored by: cookiemonsteruk · ‎16 Jun 2024

@Luap+Senrab

If its just recently rolled out via openreach it may take another 2-4 before sky catches up with the openreach full fibre database

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
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This message was authored by: cookiemonsteruk · ‎16 Jun 2024

@Luap+Senrab

If its just recently rolled out via openreach it may take another 2-4 before sky catches up with the openreach full fibre database

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: TimmyBGood · ‎16 Jun 2024

@Luap+Senrab

And if you currently have G.fast from Sky, their sales system may insist FTTP isn't available.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: cookiemonsteruk · ‎16 Jun 2024

@Luap+Senrab

Could you enter your full address below and post the table and notes after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: Blagmeister · ‎09 Aug 2024

Same here. BT, EE and Plusnet are all offering Full Fibre up to 900Mbps at my address. Nothing from Sky. I'm stuck in a contract anyway, but it seems odd that Sky is so slow to update its systems.

Discussion topic: Sky Broadband site says Full Fibre not available at my address

Sky Broadband site says Full Fibre not available at my address

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