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Discussion topic: Sky Broadband not working on iPhones

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This message was authored by Davidthe1st This message was authored by: Davidthe1st

Sky Broadband not working on iPhones

We got our Sky Ultrafast Broadband in October 2022. The network has been superb across all devices (laptops, TV etc.) however, it is terrible across our iPhones. We are having to switch to mobile data frequently to use our phones. 

I was almost convinced something was wrong with our iPhones but then guests (with iPhones) also have the same issue when they visit. It is increasingly frustrating, any idea if there is a fix for this or is there a known Sky Broadband/iPhone issue? We never had this issue with BT & we were with them for 2 years.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Sky Broadband not working on iPhones

Posted by a Sky employee

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

This message was authored by Highlinder This message was authored by: Highlinder

Re: Sky Broadband not working on iPhones

Posted by a Superuser, not a Sky employee. Find out more

@Davidthe1stHave you tried turning off  "Limit IP Address Tracking" to see if you can connect to the Wi-Fi. Have seen a few users that have Iphones and this seems to work for them.



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Davidthe1st
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This message was authored by Davidthe1st This message was authored by: Davidthe1st

Re: Sky Broadband not working on iPhones

Hi @Highlinder 

Turning off "Limit IP Address Tracking" does the trick. Thanks

This message was authored by viperwife This message was authored by: viperwife

Re: Sky Broadband not working on iPhones

Can somneone from Sky talk me through a fix please. 

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