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Discussion topic: Sky Broadband not available anywhere locally despite having openreach (plusnet/talk talk/BT/EE/Now)

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This message was authored by 2pints. This message was authored by: 2pints.

Sky Broadband not available anywhere locally despite having openreach (plusnet/talk talk/BT/EE/Now)

When will Sky broadband be available nationaly via the openreach network?

Ive helped a few  people mostly elderly people out with their broadband - they were paying extremly high out of contract prices.

 However the sign up/check availability for Sky always ends with this message, regardless of web browser used and connection

"

Technical error

 

It’s not you, it’s us. Try refreshing the page. Or use the link below to start again"

 

 

The sign up process works fine for plusnet, as it does for Now, EE, and Talk Talk its just Sky always brings up this technical error page .

 As a result of this technical error message i have helped a few( mostly)  older people move to other ISPs .

As for myslef, I am with Now for a few more months and i am also shopping around, was looking at Sky but the error message persists , so Im guessing that Sky is only available in certain areas of major cities?

 

 

 

 

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This message was authored by GD1 This message was authored by: GD1

Re: Sky Broadband not available anywhere locally despite having openreach (plusnet/talk talk/BT/EE/N

Posted by a Superuser, not a Sky employee. Find out more

@2pints.  No one on the forum would know of Sky plans for any expansion.  They are pretty much available in most areas right now.

 

If you can't place an order online have you tried calling?  You may even get a better deal.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Broadband not available anywhere locally despite having openreach (plusnet/talk talk/BT/EE/N

Posted by a Superuser, not a Sky employee. Find out more

@2pints. wrote:

...Im guessing that Sky is only available in certain areas of major cities?

 

 

 


No, Sky broadband is widely available. If you can't get last the error, give Sky a call.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky Broadband not available anywhere locally despite having openreach (plusnet/talk talk/BT/EE/N

Posted by a Superuser, not a Sky employee. Find out more

@Mark39 wrote:

@2pints. wrote:

...Im guessing that Sky is only available in certain areas of major cities?


No, Sky broadband is widely available. 


Although not everywhere: the nearest exchange to us with a Sky presence is twenty miles away.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
2pints.
Topic Author
This message was authored by 2pints. This message was authored by: 2pints.

Re: Sky Broadband not available anywhere locally despite having openreach (plusnet/talk talk/BT/EE/N

Most of it is looking for deals, and seeing what services are available, and taking the plunge from the results of looking around

I could use the call centre but i find then to be a complete pain in the rear, even more so if it's just seeing what is available, and at what price.

 

The odd thing is that, for me, I am currently with Now broadband, a subsidory of Sky, and I get the same error.

 The only thing I can think of is that Sky broadband is no longer available from my exchange 

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