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Discussion topic: Sky Broadband keeps disconnecting when Sky Q box switches off
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This message was authored by: jmr2576
Message posted on 28 Sep 2024 07:28 PM
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Sky Broadband keeps disconnecting when Sky Q box switches off
I recently upgraded to Sky broadband superfast. Since doing so each time my Sky Q box goes to standby the connection is lost. I have to set up the connection each time to use the broadband. I did not have this problem before upgrading. Any advice on how to resolve?
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This message was authored by: GD1
Posted by a Superuser, not a Sky employee.
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Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 28 Sep 2024 07:30 PM
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Re: Sky Broadband keeps disconnecting when Sky Q box switches off
@jmr2576 Make sure you Sky Q box is not in eco mode, they shoukld be set to none, see the guide here https://www.sky.com/help/articles/using-the-standby-settings
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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