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Message posted on ‎31 Dec 2025 08:48 PM

Sky Broadband hub not arrived past activation date

My broadband activation date was yesterday, but my Sky hub hasn't arrived yet. Has anyone had the same issue? 

 

I don't even know if it has been dispatched - I haven't received any email/text from them.  I also created a Sky online account, but I cannot track my order as it keeps giving an error message. Is it normal? 

 

It is quite frustrating. Any advice would be much appreciated. 

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Message posted on ‎31 Dec 2025 10:28 PM

Re: Sky Broadband hub not arrived past activation date

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@Snow14 

Delays this time of year with the Christmas and New Year holidays are what might have held up the dispatch and delivery of your hub. If you can't access your online account then all you can do is to call Sky so they can let you know if it is on it's way.

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Avatar for caesarome
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This message was authored by: caesarome Answer

Message posted on ‎31 Dec 2025 10:28 PM

Re: Sky Broadband hub not arrived past activation date

Posted by a Superuser, not a Sky employee. Find out more

@Snow14 

Delays this time of year with the Christmas and New Year holidays are what might have held up the dispatch and delivery of your hub. If you can't access your online account then all you can do is to call Sky so they can let you know if it is on it's way.

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If someone has helped you then please click on the LIKES button in their post.
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Message posted on ‎01 Jan 2026 10:18 AM

Re: Sky Broadband hub not arrived past activation date

Thank you for your reply! I’ve just phoned them, and they’ve re‑issued the delivery of the hub. It should arrive within the next 3–5 days. Hopefully things go smoothly this time!

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