Discussion topic: Sky Broadband drops out every day recently. Why?

This message was authored by: RalanP · ‎28 Jul 2023

why does my Sky Broadband drop out everyday recently? ThIS is a truly dreadful service to provide to a Sky Platinum customer.
Richard Pedgrift

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This message was authored by: cookiemonsteruk · ‎28 Jul 2023

@RalanP

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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This message was authored by: claire1982again · ‎28 Jul 2023

We have also had this. The connection drops several times a day for a few days then stabilises.

We currently have no connection and no info from Sly as the website simply says "we can't run tests right now".

We have invariably found that the equipment provided for inside the house is great, the connection to the house however is patchy.

This message was authored by: Chrisee · ‎29 Jul 2023

@claire1982again give Sky a call and report the fault. Where the line is down the online test cannot complete because it cannot communicate with your hub. If your Sky Talk line is working dial 150 for a free call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: Sky Broadband drops out every day recently. Why?

Sky Broadband drops out every day recently. Why?

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