Sky Broadband down in Dumfries

[RGP5KY]

No SKY broadband in Dumfries 

[Discente28]

Since 5:55am still down...checker now says "There's an outage in your area." 🤬👍

[Highlinder]

@RGP5KY  & @Discente28  If there is an outage this will be up to Openreach to fix the network outage as it will not only be affecting Sky users but also other ISPs.

[Daniel0210]

@RGP5KY @Discente28 
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).

[RGP5KY]

SKY Broadband working now