My WiFi router was working find today then suddenly lost internet connection. Tried going through the checks on the My Sky app. It says their checks aren't available atm. What's going on?
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
Like you I'm a customer here, Sky Employees are clearly identified as such. 43" Glass TV & Puck Whole Home Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
I got the same problem, disconnected at about 6pm on Sunday. Came back Monday morning at 10am now it's disconnected again at 3pm. The service checker says 'We can't see your hub' power and WiFi light is green, internet light is off, Sky can't tell me what's happening but booked an engineer. Out of curiosity where are you located?
