Sky Broadband and talk switch off

[Ronane]

I  had a letter from Sky telling me that my Sky Broadband and talk will be switched off on 21st August due to it being delivered by the old copper network, and that i would need to upgrade. I telephoned Sky and after a conversation I was advised to upgrade to Ultrafast, I currently have Superfast. They arranged an engineer visit. The Outreach engineer came and after checking my set up, my master socket is in a cupboard at the entrance to my flat. My router is in my living room at the rear of my flat. He told me it was not possibe to install as I would need to plug my router into the Master Socket.  He ten said what Sky had told me was wrong that I just needed Digital Voice and he telephoned Sky and told them the outcome.  I hve not been told by Sky what they are going to do about it yet and thy have not cancelled my order, although I phoed them and told them what had happened. Can anyone clarify the situation, as I am totally dependant on my broadband, being housebound.

[TimmyBGood · Accepted solution]

@Ronane 

Where FTTP is available for installation at an address, an ISP typically cannot order wholesale FTTC.

[Ronane]

FTTP is not yet available at my address. Am i correct in my understanding that my Superfast Broadband will not be disconnectd and that all i will need for my phone is Digital Voice.

[GD1]

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@Ronane wrote:

FTTP is not yet available at my address. Am i correct in my understanding that my Superfast Broadband will not be disconnectd Correct and that all i will need for my phone is Digital Voice Yes, your hub is where you would connect your phone to when it's upgraded (assuming you already have the black broadband hub.

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[Ronane]

Thank you so much for your reply, that is what i thought. But i became confused when i read that part fibre would be switched off. I am just dependant on my broadband for everything and was worried. Thank you again.