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Discussion topic: Sky Broadband activate date - Was supposed to be today, they've pushed it back to the 28th?

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This message was authored by milesmc This message was authored by: milesmc

Sky Broadband activate date - Was supposed to be today, they've pushed it back to the 28th?

I signed up for wifi for my new flat a month ago to make sure I had it the day I moved in (19th) I get a text saying because of the queen's funeral they're pushing it back to the 28th - How can this mean they cant press a button to activate my wifi? An engineer doesnt even need to come , this flat is on an open reach line, so they literally just need to press activate. However, I can;'t get througb to anyone to communicate this, as they're seemingly rejecting every phone call to their contact us number? I've tried over and over to get through

 

On my order tracking, under the engineer visit it says "please contact us so we can get back on track with your order" Yet when I try and contact them, I can't get through on any line I try, no queue to wait to speak to someone, the voice just hangs up on me stating they are "sad about the queens funeral".

**bleep** is going on here? Sure they'll be happy to try and bill me from today though - shocking service. They say the phone line is only open for critical help, my wiif literally isnt working on the day you said it was supposed to be - what am I paying for?

Useless

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Sky Broadband activate date - Was supposed to be today, they've pushed it back to the 28th?

Posted by a Superuser, not a Sky employee. Find out more

@milesmcAre you being asked for the nature of the call at all?



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milesmc
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This message was authored by milesmc This message was authored by: milesmc

Re: Sky Broadband activate date - Was supposed to be today, they've pushed it back to the 28th?

@Highlinder yep it asked for nature, I replied with answer and it just gave a statement about condolences for the death of the queen then hangs up 😕

This message was authored by Highlinder This message was authored by: Highlinder

Re: Sky Broadband activate date - Was supposed to be today, they've pushed it back to the 28th?

Posted by a Superuser, not a Sky employee. Find out more

@milesmcWhen asked the nature of the call say " Technical ". Dont hang up even if asked to do so, you could also be asked for your mobile number give this.

 

Lines should be open as normal tomorrow.



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milesmc
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This message was authored by milesmc This message was authored by: milesmc

Re: Sky Broadband activate date - Was supposed to be today, they've pushed it back to the 28th?

@Highlinder 

Update - Just called them, said its been pushed back to the 28th and it cant be remotely activated

This message was authored by Highlinder This message was authored by: Highlinder

Re: Sky Broadband activate date - Was supposed to be today, they've pushed it back to the 28th?

Posted by a Superuser, not a Sky employee. Find out more

@milesmcGlad that you had got through and found out what the action that was needed.



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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Sky Broadband activate date - Was supposed to be today, they've pushed it back to the 28th?

Posted by a Superuser, not a Sky employee. Find out more

@milesmc 

Despite the name 'Remote activation' its not actually remote, nor as simple as clicking a button Sky's end. 

The reason they call it a remote activation is because Openreach are not required to attend your property, therefore you do not need to be in when the activation is carried out. However in the background an Openreach engineer will attend your local cabinet/exchange and connect your line to an available port.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
milesmc
Topic Author
This message was authored by milesmc This message was authored by: milesmc

Re: Sky Broadband activate date - Was supposed to be today, they've pushed it back to the 28th?

@jamesn123 That makes a lot of sense, tahnks for clearing that up!

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