Sky Broadband VPN settings

[Gary1234567890gaz]

I've recently started using a VPN for work related websites and can not connect via my home broadband at all, but i can if i hotspot through my phone. 

I'm sure i wont be the first to have encountered this problem, but i cant ask works IT team as I'm self employed so that team is essentially me. 

Anything Sky would do to restrict a VPN, or are  there any settings I can manage on my router for example?

Thanks all.

[Highlinder]

@Gary1234567890gaz  Are you able to tell us what your broadband shield setting is set to. This can be found by logging into your account and going to the broadband & talk tab and scrolling down till you find broadband shield.

[Gary1234567890gaz]

hi @Highlinder and thanks for repling,

shield details below?

[Chrisee]

@Gary1234567890gaz most business VPNs can connect over Sky Broadband. Can you tell us what software your employers are using? 

[Highlinder]

@Chrisee  I think that @Gary1234567890gaz said they worked for themselves. But was also going to suggest that they might want to try with broadband shiled off to see if this fixes the issue.

[Chrisee]

@Highlinder given the SBS setting posted was 18 it is unlikely to be the issue given the vast majority of private VPNs work without issue there could be a config issue. One issue seen in the past is where the VPN is set to use the 192.168.0.1 to 192.168.0.254 address space which of course causes issues.

[Highlinder]

@Chrisee  Just have to try every avenue in order for @Gary1234567890gaz to use their chosen VPN software on their broadband service.

[setyourselfonfire]

Same thing has happened to me today with GlobalProtect VPN. Having to use my hotspot.

[Marshall10991]

Hi 

Having the same issues, did anyone get this sorted?

[jackamon]

I'm having an issue today - connect to work through VPN - fine last night 2200 when I ifnished - started today at 0700 and it won;t connect but will through my mobile phone hotspot - have reset router, checked BB shield etc. but no resolve - is anyone else having the same problem?

[jamesn123]

@jackamon 

Try disconnecting your router for 30mins