06 Sep 2023 03:33 PM
Hi all,
I've been with Sky since it's inception, and had the broadband superfast since it started.
Unfortunately now with working from home (a few family members) it would appear that 'superfast' just isn't fast enough, and we are getting buffering, drop-outs, basically a really poor service.
I thought I would upgrade to full fibre but at times it says its unavailable, and at other times it wont take my upgrade order online. Ironically I note full fibre is currently cheaper than I pay but to be honest i'd just like a reliable fast service primarily.
I'm having trouble getting through to a human to answer my enquiry - anyone got any advice please?
Many thanks 🙂
06 Sep 2023 03:46 PM
Posted by a Superuser, not a Sky employee. Find out more@raf3561 What services are available to your property? This link will show this https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
Please post an image of the result after hiding any address details.
06 Sep 2023 03:57 PM
Thanks for your interest - when I copy the resultant check page it wont let me post it to this reply panel.
Any advice or anything in the result I should be specifically looking for?
Thanks again 🙂
06 Sep 2023 04:01 PM
Posted by a Superuser, not a Sky employee. Find out more@raf3561 Can you take a screen shot of the results page?
06 Sep 2023 04:13 PM
Apologies, I'm not very IT adept so had to mackle a photo together. Does this help?
06 Sep 2023 04:17 PM
Posted by a Superuser, not a Sky employee. Find out more
The key line would be the first one under the speed table:
'FTTP is not available'
06 Sep 2023 04:19 PM
Posted by a Superuser, not a Sky employee. Find out more@raf3561 At present full Fibre or Ultrafast isn't available to your address. Until Openreach lay new fibre cables you'll be stuck with your current service.
The only other option is is an Altnet provider such as CityFibre, Virgin Media or some other provider brings full fibre to your area.
06 Sep 2023 04:19 PM
Hi, and please excuse my ignorance 🙂
What does FTTP stand for? I'm guessing full fibre?
Thanks 🙂
06 Sep 2023 04:20 PM
Ah thanks you GD1, your help is really appreciated :).
I hope it gets here before I shake of this mortal coil 😉
06 Sep 2023 04:21 PM
Posted by a Superuser, not a Sky employee. Find out moreFTTP (Fibre to the premise) is full fibre or as some providers call it Ultrafast.
06 Sep 2023 04:22 PM
Posted by a Superuser, not a Sky employee. Find out moreFibre To The Premises.
06 Sep 2023 04:22 PM
Does anyone know if a new hub would improve anything for me?
It's Sky Q but many years old.
Thanks again 🙂
06 Sep 2023 04:22 PM - last edited: 06 Sep 2023 04:23 PM
Posted by a Superuser, not a Sky employee. Find out more
Fibre To The Premises, so, yes, 'full fibre'
As an aside, FTTPoD is Fibre To The Premises on Demand where the customer pays the full cost (typically tens or hundreds of thousands of pounds) for a unique connection from their address to the nearest fibre cabinet.
06 Sep 2023 04:25 PM - last edited: 06 Sep 2023 04:36 PM
Posted by a Superuser, not a Sky employee. Find out more
The table indicates better than average FTTC at the address, so the place to concentrate is distributing Hub speed around the property as efficiently as possible: ethernet is best, then possibly Powerline networking.
07 Sep 2023 10:15 AM
Posted by a Superuser, not a Sky employee. Find out more
@raf3561 wrote:
Does anyone know if a new hub would improve anything for me?
It's Sky Q but many years old.
Thanks again 🙂
If you have the Sky Q hub then yes a new hub would probably improve things. You could either subscribe to broadband boost to get the newer 'Sky Broadband Hub' or buy a 3rd party router of your own.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion