Sky Broadband Shield Not Activated when my Broadband is activated
My Sky Broadband Shield is saying it is not activated yet but my broadband has been activated, as I am using it now! Went live yesterday but portal is telling me it isn't . Can someone help sort this please as watching kids films over the weekend won't go down well!
Re: Sky Broadband Shield Not Activated when my Broadband is activated
Posted by a Superuser, not a Sky employee. Find out more
@LeeJT1970 The quickest way to get that resolved is to give Sky a call on 150 as the account holder is the only person that can do this. Listen through the voice prompts and stay on the line even if they send you a text.
This way Sky can help resolve this issue to why broadband sheild is not activated.
If someone has helped give them Like.
If you have found this solution helpful please tick this as the answer.
Re: Sky Broadband Shield Not Activated when my Broadband is activated
Posted by a Superuser, not a Sky employee. Find out more
If you do need to call them again and you have a Sky Talk landline phone then you can also use 150 to call Sky.
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Re: Sky Broadband Shield Not Activated when my Broadband is activated
Can i ask what they said nad how they fixed it, i spoke to them yesterday and they were very vague and said they will put a note on my file and look into it.
