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Discussion topic: Sky Broadband Hub faulty port

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This message was authored by: DBynon

Message posted on ‎05 Sep 2025 10:01 PM

Sky Broadband Hub faulty port

When engineer installed full fibre he connected to the sky broadband hub box. The WAN Ethernet port is faulty and only worked when lay down. It now does not work at all.

Engineer recommended to request new box

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎06 Sep 2025 05:08 AM

Re: Sky Broadband Hub faulty port

Posted by a Superuser, not a Sky employee. Find out more
@DBynon wrote:

Engineer recommended to request new box

@DBynon 

Have you contacted Sky and done that? You definitely won't receive a replacement hub just by posting on here as we're fellow customers. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎06 Sep 2025 07:21 AM

Re: Sky Broadband Hub faulty port

Posted by a Superuser, not a Sky employee. Find out more

@DBynon definitely ask Sky for a replacement hub but in the meantime use one of the other ethernet ports as apparently they shouldcswitch to WAN mode but you msy need to reboot the hub. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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