Sky Broadband - Fire

[TimmyBGood]

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@nousername71 wrote:

my neighbours have 100% not had to pay for it due to the fault.

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They aren't billed separately for the service: it's priced into the business model.  Sky chooses not to offer the same facility.

[nousername71]

Thanks for all the help, that's been really useful.

Wish I had posted on here in the first place, rather than the super painful conversations with Sky support.

[nousername71]

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@Chrisee wrote:

@nousername71 not sure you can switch to EE while the Openreach line is out of commission the transfer will simply stall. As I posted earliier if you are still in the 24 month contract period Sky will charge cancellation fees unles they wave the contract.

You should be accumulating £9.98 for every working day after the first 2 in compensation which will be credited once the fault is cleared. If you cancel the contract you will lose that money. Buying a cheap mobile router with a pay as you go sim maybe a better solution .

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"You should be accumulating £9.98 for every working day after the first 2 in compensation which will be credited once the fault is cleared"

Can you please tell me where it's stipulated, that I should get £9.98 for each working day?

thanks

[TimmyBGood]

@nousername71 

Actually each day including weekends after the first two working days (because that's the Openreach target time to fix)

https://www.sky.com/help/articles/auto-compensation 

https://www.ofcom.org.uk/phones-and-broadband/service-quality/automatic-compensation-need-know