Sky Being Deceptive?

[Parrple]

So, over the last 6 months, while paying for GB fibre from sky. I've barely broken 100Mb - but sky argue this is not possible (despite the 200 screenshots over the last 6 months from different devices in the house.

now, this last month, my service has been even work to the point where at least once per week I have no internet - and here's where the kicker is. 30 minutes ago, internet goes off and sky service checker tells me everything is fine and I'm getting speeds of 770Mb.

So I conducted a little experiment. I took out the all cables from the wall, removed the router and then waited and ran the test again. 

stranger sky somehow connected to my router, told me there is no connection issue and I'm now getting 450Mb - luckily enough I recorded this. 

anybody else having these issues with sky? I'm so glad I've only got 14 days left in my contract!

[Chrisee]

@Parrple on the surface your post is impossible as if there is no connection from the incoming line whether full or partial fibre there can be no internet connection. Sky hubs do not contain a sim card so cannot connect to mobile signal or any non-wired service. I suspect therefore you are not measuring what you think you are. 

A very common issue is people measuring speeds on devices where the speed of the connection between the device and the hub has limited bandwidth so that is the result they see while the guaranteed speed Sky and other ISPs quote is the speed to the hub. To really test the connection speed of a full fibre connection you need to test on a devicecconnected by a direct gigabit Ethernet cable with no ther devices connected. Tests over wifi are so variable to be useless as wifi speeds will vary due to the layout of your property, how it is built and the level of interference none of which the ISP can control. 

If you are nearly out of fixed term period of your contract and dont trust Sky it would seem sensible to shop around.  Use the one touch switching system where the new isp handles the cancellation of the Sky service for you meaning you dont lose the old service if there is a delay with the new provider . Whether a new isp is better will depend on the exact issues you have but none of them can beat the laws of physics especially around wifi signal strength.

[TimmyBGood]

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@Parrple wrote:

So, over the last 6 months, while paying for GB fibre from sky. I've barely broken 100Mb - but sky argue this is not possible (despite the 200 screenshots over the last 6 months from different devices in the house.

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Devices on gigabit ethernet connections, or wireless devices?

[Parrple]

Hi Crisee,

I appreciate your almost condescending answer,  although you totally seem to have missed the point and absolutely backed up my point completely - this was never about connection speeds. 

I clearly pointed out that I was using the skys check you Wi-Fi connection service and THAT IT IS MISLEADING - how the hell with zero router and zero power to it can Sky be saying "looks good" and connect to the router. 

what this post IS saying, is simple that sky are incredibly deceptive and there online checking WiFi checking service is a farce. 

however, what you have managed to help me prove is that Sky ARE lying to customers and this is a garden path that I imagine will have huge implications for sky. 

[JimM1]

@Parrple Can you post up your service history on the service checker as to what sky see when the look at your hub! Should contain the last 30 day's off information!

[Chrisee]

@Parrple simple explanation the service checker displays the status of the system when the last check was run. I among others have raised this with Sky who explained how the test works and its limitations and the fact it cannot pick up a disconnection until it runs a check. If you clicked through to run the test again it would have failed as it could not contact the hub. This causes regular posts in the forum as many people view the check when they have lost connection and make similar comments. .. 

That Sky attempt to check wifi connection from the hub to devices is not simple and frankly I only followed part of the explanation of how this works but at best it is a rough guide. There are far better ways of measuring wifi connection by running a test from the device itself. So for example if you have a device running Netflix there is a useful network test in the Get Help menu of their app. Netflix also offer a test vis the Fast.com website. 

If you consider Sky are lying then raise it with the regulator which in this case is the Advertising Standards Authority who set the standards for how internet speeds are used in all public msterial see https://www.asa.org.uk/make-a-complaint.html. I personally doubt Sky are for the simple reason their competitors run every thing they publish through a fine toothcomb and complain if they feel something is wrong. Sky do the same in return.