Since upgrading to full fiber, sky constantly pauses

[Sam86_]

Recently had full fiber upgraded but when watching programmes it's constantly pausing, kicking me out of programs and I'm not getting a service I'm paying for. I keep checking if there is an internet issue and it says no. I have tried turning the box off but this still happens and is very frustrating

[Tom-W19]

Hi @Sam86_ 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147