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Discussion topic: Since the installation o a new router I’m unable to receive or make calls using Webex while working

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Message posted on ‎27 Dec 2024 02:49 PM

Since the installation o a new router I’m unable to receive or make calls using Webex while working

Since the installation o a new router I’m unable to receive or make calls using Webex while working From home

our IT have advised that SKY need to disable the SIP ALG as this is blocking the phone system Webex from working 

 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎27 Dec 2024 04:30 PM

Re: Since the installation o a new router I’m unable to receive or make calls using Webex while work

Posted by a Superuser, not a Sky employee. Find out more

@Andrea77 what colour Sky hub do you have?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Andrea77

Message posted on ‎29 Dec 2024 08:40 AM

Re: Since the installation o a new router I’m unable to receive or make calls using Webex while work

It's white 

however I think that this has now been sorted 

will know for definite in a day or 2

thank you for your response 

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