Since switching to new sky max worse signal

[Good2]

Since switching to the new Sky Max I now have worse signal in some rooms and I can not get my work laptop to connect to the VPN.

Sky have said the shield is off and updated the networks but this has still not done anything. My son is also having trouble using is PlayStation 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147