Since moving to sky fibre I can’t connect to British Gas Hive

[CCZ]

Since moving to sky fibre I can’t connect to British Gas Hive.

They're asking is anything at the Sky end stopping the hub from coming online - and are the following router ports open, as these are what the hub uses:
-UDP port 123 (NTP)

-TCP port 443 (HTTPS)

-TCP port 5671 (AMQPS)

any ideas? 

[cookiemonsteruk]

@CCZ 

Could you go to your my sky app or sky.com account -> product settings -> broadband shield and disable it . Not ideal but hive advise that 

[CCZ]

Already done but doesn't seem to be making any difference 😢

[cookiemonsteruk]

@CCZ 

Short of been stuck with using the control buttons i'll tag another superuser

@jamesn123 i have vague recollections that you have or had the hive system ? Any ideas?

[cookiemonsteruk]

@CCZ 

In the meantime which hive hub do you have? Take a look below either you don't need firewalls or may be ones missing

https://helpforum.sky.com/t5/Broadband/Help-trying-to-connect-Hive-Hub-to-Sky-Router-need-to-open-po...

[cookiemonsteruk]

@CCZ 

Apologies i missed the top udp rule 🤔

[jamesn123]

@cookiemonsteruk 

Good memory, yes I do have hive!

@CCZ 

There are no special ports that need opening for hive to work on Sky broadband. Just make sure Sky Broadband Shield is disabled & that you are connecting the hive hub directly to the sky hubs ethernet port as often it wont work through a switch.

If you are still having trouble you likely need a replacement hub as I know previously many people who have had issues with Hive & posted on this forum ended up having faulty hubs