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Discussion topic: Since moving to Sky broadband images on WhatsApp and messenger not downloading

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trendlewood
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This message was authored by trendlewood This message was authored by: trendlewood

Since moving to Sky broadband images on WhatsApp and messenger not downloading

‎11 May 2024 12:27 AM

This only happens in my home with Sky broadband

when I go out mobile connects to new WiFi images download

tried completely resetting up WiFi turning off trying to use mobile data but no joy

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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: Since moving to Sky broadband images on WhatsApp and messenger not downloading

‎11 May 2024 07:21 AM

Posted by a Superuser, not a Sky employee. Find out more

@trendlewood check the setting of Sky's Brosdband Shield is not set to limitvsocial,networking by default it is set to age 13 on new connections. The account holder can change the setting by logging into product options in the My Sky app.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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