Since i got rid of sky tv , my sky internet signal has deteriorated what have they done to cause thi

[Pompey1964]

Since we got rid of sky tv our sky Internet signal has deteriorated? What have they done and why ? How can they put it right , is just having Internet not viable for me so it is a way of me changing Internet provider ? 

[Highlinder]

@Pompey1964  Was this Sky Q that you got rid of?

[TimmyBGood]

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@Pompey1964 wrote:

Since we got rid of sky tv our sky Internet signal has deteriorated? What have they done and why ? 

As @Highlinder indicates, if you've stopped using Sky Q then you've lost the WiFi hotspot(s) broadcast by default from every television box when Sky is the ISP ( aka the 'Q Mesh')

Replacing that functionality through Sky Broadband requires subscription to either the Broadband Boost or WiFi Max add-ons.

[Pompey1964]

Yes sky q 

[TimmyBGood]

@Pompey1964 

Then that's why coverage is reduced.

Note that because it was being provided by the Q television boxes, switching to a different ISP won't replace that functionality.

[Pompey1964]

So typical that the rep did not mention this , looks like it's a new provider then .

[Pompey1964]

Just a typical sky money making exercise then .I guess the rep didn't mention it as we would of cancelled every thing 

[TimmyBGood]

@Pompey1964 

The 'Q mesh' was a bonus feature of having Sky Q television as well as Sky being the ISP, going back to launch in 2016.  It was subsequently extended to cover other ISPs, but in that case had to be manually activated.

You can choose to regard it negatively if you wish: presumably you've benefited from it up to now as effectively a free service.

[Pompey1964]

It would of been nice to of been told that it would effect my Internet by the rep on the phone at the time that's my beef .

[Laing1]

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@Pompey1964 wrote:

It would of been nice to of been told that it would effect my Internet by the rep on the phone at the time that's my beef .

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@Pompey1964 being honest that sort of information is probably something the rep may not of known