0

Discussion topic: Since having sky broadband I don’t get WiFi upstairs or even the garage

Reply
This message was authored by: darren971

Since having sky broadband I don’t get WiFi upstairs or even the garage

Since having sky broadband I don’t get WiFi upstairs or even the garage. What can I do

Reply

All Replies

This message was authored by: TimmyBGood

Re: Since having sky broadband I don’t get WiFi upstairs or even the garage

Posted by a Superuser, not a Sky employee. Find out more

@darren971 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply