Sick to death of sky broadband

[Skinnyfella]

Got a fault on the app, saying theres a problem with your sky broadband. Says fix it now. Run tests, says everything ok. Back to main screen saying fault! Only getting 23mbps every day, pointless phoning as its virtually impossible to speak to a human. 28 years with sky and the last few have been abysmal.

[caesarome]

@Skinnyfella 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Skinnyfella]

Thanks for the reply, but Ive had enough. Signed up to Virgin instead. Sky suddenly want to talk to me now Im leaving, but when I phone they do everything to avoid a human contact, then connect you to India.  Hopefully Virgin are better, then Ill move my TV and all my mobilephone contracts over too.

[Osmond]

Funny enough, I moved from Virgin to Sky for the same reason you moved from Sky to Virgin — best of luck with the switch!

[Niranjancs]

I'm facing similar issues and it's so sick to see the customer support is going down hill faster than it has ever been. I can't book in an engineer as i could have previously. It has been a constant slow speed despite living in the capital city 😓

[Chrisee]

@Niranjancs living in a city does not guarantee a fast internet connection unfortunately and an engineer can often not do anything about that as it is often down to the line to your property,

These days there are more options if your Openreach phone line can only support a slow connection including one of the Altnet providers like City Fibre or mobile broadband which is no longer much more expensive. I would do some research on what your options are