Set boxes fro broadband and tv were sent to wrong address and could not replace even after four day

[Nagaraja]

Unlike most of the vendors who replace items overnight or in 24 hours, For strange reason SKY does not has this policy. As it was SKY's mistake, It's bizarre that they cancel everything and start the process all over again that takes ten days and beyond. 

[GD1]

@Nagaraja  As far as I'm aware No broadband provider can do a 24 hour switch, it's just not a thing that exists, the lead time is 10 days as per Openreach.   And yes if they need to cancel a broadband order and place a new one it will take a foutther 10 days for the reasons already provided.

Sky would only raise an order agains address details provided to them either online or over the phone so if was incorrect this will be why it needed to be cancelled.