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		This discussion topic has been answered Discussion topic: Serial number in app different to the sky hub label
					
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	This message was authored by: Sashhcr
		
			
					
		
	
				
		
			
					
			
	
		
			
				
					
	
			
		
	
		
			
		
			
		
			
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
			
		
				
		
			
					
		
	
		
			
				
					
					
						
		
		
	
	
	
	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
	
	
		Message posted on 23 Sep 2025 10:51 PM
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My serial number is displaying in the app as completely different to the one labelled on my sky hub. The app displayes as connected and has 3 unknown devices connected to it however the box is displaying as no internet connection and won't let me connect to it. Have i been sent the wrong box?
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	This message was authored by: Chrisee
		
			
					
		
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Posted by a Superuser, not a Sky employee. 
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		Message posted on 24 Sep 2025 07:35 AM
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@Sashhcr call Sky to get this sorted out errors happen.
	=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
			
			
				
			
			
				
			
			
			
			
			
		65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
					
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	This message was authored by: Chrisee
		
			
					
		
			Answer
		
	
				
		
			
					
			
	
		
			
				
					
	
			
		
	
		
			
		
			
		
			
Posted by a Superuser, not a Sky employee. 
Find out more
		
			
					
		
	
				
		
			
					
		
	
				
		
			
					
			
		
				
		
			
					
		
	
		
			
				
					
					
						
		
		
	
	
	
	
				
		
			
					
		
	
				
		
			
					
		
	
				
		
	
	
		Message posted on 24 Sep 2025 07:35 AM
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@Sashhcr call Sky to get this sorted out errors happen.
	=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
			
			
				
			
			
			
			
			
			
		65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
					
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