02-01-2019 10:03 AM
I've been having trouble with me WiFi for a few months now. The original problem was the WiFi speed seemed to fluctuate a lot, sky where unable to help. I read that the news Q routers had a problem so bought an older router from eBay. The older router seems to provide a more stable WiFi, well according to the speed test app I have and the kids says it's working better.
However the email apps on my phone still run slow and my wife has to switch to 4G to send emails. Certain apps seem to run slow, for example I use both sky news and BBC news apps but the BBC app doesn't load the pictures when I'm connected to my home WiFi. It works fine on 4G or other WiFi, similar problem with photos on eBay listings.
My sky app reports 40 Mps, my WiFi speed test app reports around 30 Mps regardless how close I am to the router. Anyone any ideas? I have in desperation to get fully working WiFi started the switch to another provider. I'm hoping that I can find the problem and cancel the switch.
11-01-2019 10:51 AM - last edited: 11-01-2019 10:53 AM
Both mine and my wife's phones. One if which is a samsung s9 and one a s8.
I had been seeing a similar issue on several Android phones from different brands (one was an S8+) for about a year. The only thing these devices had in common was they were all running Android 8 Oreo. Last week my current phone updated to Android 9 Pie and the issue seems to have been fixed. This could be a coincedence because my Sky Q router received a software update on the 3rd of January but I have had a week without issue.
11-01-2019 02:55 PM
I've just installed BBC news apps on a really old vodafone first smart phone. It seems to work as it should, photos load as they should. This has me really confused why would I have trouble with my phone only on my home WiFi?
11-01-2019 04:18 PM
It is weird, if it were an Andriod Oreo thing you'd expect it to happen on all WiFi networks and not just your own.
If you plug your Q hub back in do you still get the same issues?
If so do you know anyone else with Sky broadband? Could you try it at their house?