Seeing connected devices to my WiFi Hub on sky App

[Razor770947]

I had a new Sky Hub delivered last week for faster internal use and control over devices in the house particularly with the kids. Installed no problem and all devices in the house showing on the Sky App. Next day it's all disappeared and it's showing that I don't have a contract with broadband and offering me new ones. I unplugged the hub and restarted and also deleted the app and reinstalled having read other peoples issues, but still not happening. Any advise please?

[Tom-W19]

Hi @Razor770947 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147