Security cameras won't connect to my network

[moz66]

My cameras work on 2.4ghz and won't connect to my network

[best+of+the+best]

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@moz66 wrote:

My cameras work on 2.4ghz and won't connect to my network

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My cameras also work on the 2.4ghz and connect to my network without issues @moz66 I tend to use the app for my camera brand which gives you a step by step process which more or less connects first time.

[Highlinder]

@moz66You might need to split your Wi-Fi frequencies to see if this works use the link below. This process can also be reversed if it does not work.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610 

[best+of+the+best]

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@Highlinder wrote:

@moz66You might need to split your Wi-Fi frequencies to see if this works use the link below. This process can also be reversed if it does not work.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610 

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Fair comment @Highlinder I've got Neos and Ring and never faffed about splitting the wifi frequencies 

Just used the apps associated with my camera brand each too their own I guess.

[moz66]

I have ring and blink .these work fine ,the cameras are ezviz and I tried setting then up via the phone app 

[josedublin]

I have the same issue, my security cameras cant connect with SKy network since I switched from my previous broadband provider, what is the best way  to fix it please, thanks!

[best+of+the+best]

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@josedublin wrote:

I have the same issue, my security cameras cant connect with SKy network since I switched from my previous broadband provider, what is the best way  to fix it please, thanks!

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Hi @josedublin I have Ring and Neos cameras just use the appfor your camera brand to connect them to the Sky network.

Yes Sky is my broadband provider 

[josedublin]

I had vodafone before and the cameras works fine, but now after switch to Sky I cant connect again, also for Alexa I had may issues to try to connect it and for the device that control the heating. why it is happen? 

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@josedublin wrote:

I had vodafone before and the cameras works fine, but now after switch to Sky I cant connect again, also for Alexa I had may issues to try to connect it and for the device that control the heating. why it is happen? 

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Fair comment @josedublin I don't have a device that controls the heating so can't comment on that.

But this may help if you have a smart thermostat

https://www.sky.com/help/articles/wifi-issues-and-smart-thermostats

Smart Home dashboard via Firetvstick connected to tv don't have any issues with Alexa either.

I normally find if you delete your devices that you are having issues with in Alexa then let the Alexa app discover them again.

[josedublin]

I figure out the issue with Alexa, now it is connected and the device that control the heating is fixed too, but not luck yet with the security camera, I use camHi app, for other hand, the ring bell which is a camera too, is connected succesfully. is only with the security camera the issue, do you think divide the frequency of the broadband can help ? 

[best+of+the+best]

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@josedublin wrote:

I figure out the issue with Alexa, now it is connected and the device that control the heating is fixed too, but not luck yet with the security camera, I use camHi app, for other hand, the ring bell which is a camera too, is connected succesfully. is only with the security camera the issue, do you think divide the frequency of the broadband can help ? 

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Hi @josedublin you could no harm in trying I haven't tried it myself from my point of view it's alot of faffing about but each too their own I guess

[josedublin]

thanks, any oficial advice from Sky customer Support? 

[jamesn123]

@josedublin 

You need to split your WiFi bands to connect smart devices that only use the 2.4ghz spectrum

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

[josedublin]

I did it , but not luck , still cant connect with Sky wifi, I called the Sky customer support and the suggestion was to contact with camera factory team, so will see what they say, someone else have installed Luowice  camera? 

[jamesn123]

@josedublin 

Did you ensure that your device was connected to the 2.4ghz signal when you went through the camera setup process?