Says connection good but Xbox, Switch and Whatapp not working

[SOWERBYTOM]

All tests say connection is good, WiFi apparently 76mps. TV, streaming, internet, work calls all fine. But kids can't play any games online through Xbox or Switch, and updates have all stopped, and Whatapp not connecting via WiFi (works fine through 4g when disconnect from WiFi).

Yes I have turned everything off and on again, reset the router and modem numerous times. I just don't get why some of our internet services are fine, whilst others aren't working at all?

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.