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Discussion topic: Say WiFi is OK but the network disappeared

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This message was authored by: Antoine2

Message posted on ‎23 Jan 2025 02:24 AM

Say WiFi is OK but the network disappeared

Hi,

 

I checked on the app and it says the WiFi is okay but I've just been disconnected and the WiFi dissappeared on the available options for my iPad, iPhone or laptop. I can still see my neighbour's BT but my sky WiFi has disappeared (I didn't move and am in my usual room 2 m away from the box). I was in the middle of trying an email when the connection got lost (I'm now on My 5G) 

 

best,

 

antoine 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎23 Jan 2025 06:35 AM

Re: Say WiFi is OK but the network disappeared

Posted by a Superuser, not a Sky employee. Find out more

@Antoine2 

Have you tried rebooting yoour broadband hub at the mains ?

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