Since I switched to SKY gigafast for 2 months, I had no had a single day with full and smooth broadband experience.
Background:
Small 2 bedrooms house, SKY max hub put in upstairs bedroom, 7 or 8 devices connected, including, ipad, iphone, android phone, macbook, personal windows pc, company windows pc with VPN, google chromecast on TV.
Experience:
In terms of speed, it is actually good, but i kept disconnecting from it, so the broadband pretty useless
1. Often drop off in my TEAMS meeting during work
2. Random disconnected when streaming video
3. Roblox disconnected during gaming
4. Cant even go on google.com, dictionary.com, atomlearning.com (my son's study)
5. Google chromecast disconnected (it is a device that I dont move around, never had this experience with BT broadband)
Problem:
1. Intermittent connectivity issue, i.e when i sit on my sofa, the reception can change from 4 bars to 1 bar (no internet) then back to 4 bars, it can last for up to 2 minutes.
2. Intermittent internet capability issue, i.e even though i have strong 4 bars signal, I suddenly can not have any internet activity. This may take up to 20mins to self recover, but if i turn off the wifi from my phone and reconnect it, the problem resolves in 1 min. (I believe something just reset by this)
3. Some website can not be accessed, i.e all of the sudden, I can not go on google.com, m.youtube.com, tradingview.com, it either say connection take too long or time out, or it says the connection is not private, but at the same time, i can browse other websites, so not all of the internet activities are affected.
Solution taken:
1. Replacement of the Sky Max hub
2. Make sure WPA2 is set for security
3. And I am not paying for a branded router or mesh router myself for this rubbish service. If SKY cant fix it, I just switch
SKY technical team is not very supportive on this and I am tired of having this ridiculously bad internet service. I just want to give it the last try.
