SKY broadband down

[Notveryhappy2]

SKY bb has stopped working from 22nd Nov early morning, apparently it's a problem with SKY internally and not an Openreach fault, they are telling me it will now be Wednesday 27th at the earliest before they know what the issue is never mind fixing it, so 5 days to investigate, what a joke. Worst thing I ever did going to SKY, customer service don't know what they are doing. glad they offer a cooling off period, I'm now in the process of going to BT or Vodafone

[Addie15]

Hi there, @Notveryhappy2.I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147