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Discussion topic: SKY blocked all my ports, cannot access my business emails, I'm furious

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This message was authored by Danielqaras This message was authored by: Danielqaras

SKY blocked all my ports, cannot access my business emails, I'm furious

2083, 2096, 465 and 993. These are 4x ports essential for my day-to-day business communications, they got blocked. Nothing to do with server provider, only broadband issuer. Could do with the fact we often change passwords and logging in every time isn't always working straight away, maybe the security is too sensitive which is only good to certain extent, but this is currently a disaster to us and we need these 4x ports unlocked asap. Useless sky phoneline wouldn't work for me since I'm not the owner of our account and the owner is abroad for months ahead. Little to say frustrated.sky.png

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: SKY blocked all my ports, cannot access my business emails, I'm furious

Posted by a Superuser, not a Sky employee. Find out more

@Danielqaras wrote:

These are 4x ports essential for my day-to-day business communications,

 

No idea on a potential fix for your issue but you need to be aware that Sky Broadband is a domestic service and you shouldn't be totally relying on it for business use.

 

Useless sky phoneline wouldn't work for me since I'm not the owner of our account and the owner is abroad for months ahead. 

You should be able to speak to Sky if you have the relevant telephone password. Whether Sky will discuss this issue with a non account holder is a matter for them. 


 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by mae-3 This message was authored by: mae-3

Re: SKY blocked all my ports, cannot access my business emails, I'm furious

@Danielqaras 

 

Have you tried turning off the router for 30 minutes to assign a new public IP address and seeing whether that fixes the issue?

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Zen internet on FTTP (900Mbps down, 100Mbps up). SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G.722.2) and more... Beta tester Apple iOS/watchOS/tvOS/iPadOS/macOS.
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