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Discussion topic: SKY WIFI MAX AND SKY Q HELP

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This message was authored by: Skyuser41

SKY WIFI MAX AND SKY Q HELP

Hi

 

Our new max router arrived today (to help address congested WiFi in my area) and we've plugged it in and finally managed to get it to connect as a none sky router as the wps option simply didn't work!  

 

The problem we have is that the main Q box and the three mini boxes will not stay connected to the network so we can't watch any streaming services. 

I have called Sky, the broadband team couldn't help?!  So I now have tv engineer booked to attend in over a week. 

does anyone have any advice on how I can get a stable connection (keeps dropping and coming back) to the Sky Q box without having to wait for an engineer


we have full fibre broadband and all none sky devices are staying connected. 

please help

 

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