SKY Broadband has become unstable

[Jhey]

Hi, Recently my sky broadband has become very unstable, getting disconnected every other day, been like this the last 2 months, I go from 45mb down to dropping to around 25mb when it disconnects. Rebooting the router seems to fix the speed issue but its becoming so unrealible now, was absolutely fine before but now its a big issue, especially when working from home. It can happen any time of the day, morning, afternoon or evening, its got to the point I will start looking for a new provider, anyone having similar issues?

[caesarome]

@Jhey 

With ions if customers there will be people having the same issues. When I joined Sky many years ago I had the very same issues but after a call to Sky they fixed it.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

[Jhey]

Thanks, I've tried that, last time it said there was an issue someone will be out to fix it, few days later it said fixed. now its showing that everything is fine, i'll give them a call, cheers.


This is via ethernet and wifi. The LEDs on front of the router turn off, and eventually become orange before reconnecting again at a slower speed. I've reset router to factory too. Could it be a faulty router thats why it restarted? This is from acitivity log:


syslog: [ ] brcmboard registered
syslog: [ ] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 1000 mbps full duplex
syslog: [ ] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
syslog: [ ] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 1000 mbps full duplex
syslog: [ ] eth0 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
syslog: [ ] eth0 (Ext switch port: 0) (Logical Port: 😎 Link UP 1000 mbps full duplex
syslog: [ ] Line 0: xDSL link down
syslog: [ ] Line 0: xDSL G.994 training
 syslog: [ ] Line 0: xDSL link down
syslog: Voice Configured
syslog: [ ] Line 0: xDSL link down
syslog: Voice Initialized
syslog: Voice Connecting
syslog: [ ] Line 0: xDSL G.994 training
syslog: Voice Disconnected
syslog: [ ] Line 0: VDSL G.993 started
syslog: [ ] Line 0: VDSL G.993 channel analysis
syslog: [ ] Line 0: VDSL2 link up, Bearer 0, us=7928, ds=38761
syslog: [ ] Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
syslog: sky dhcpc client (v0.0.1) started
 syslog: ptm0.1 - WAN link UP.
 syslog: Received valid DHCP lease from server. Connection UP.
 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: 
 syslog: Send out NTP request to ntp1 . isp. sky. com
syslog: Time has been set from ntp1 . isp. sky. com
syslog: Received NTP Sync Reply from ntp1 . isp. sky. com
syslog: WAN IPV6 UP
syslog: Voice IP Connection Up: 
syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6:
syslog: TR69: Connect to Production ACS
syslog: TR69: Connection to ACS Complete
syslog: Voice Configured
 syslog: TR69: Close ACS Connection
syslog: Voice Initialized
syslog: Voice Connecting
syslog: Voice HARDENING
syslog: Voice Connected
syslog: Voice Disconnected
syslog: Voice DeInitialized
 syslog: Voice Configured
syslog: Voice Initialized
 syslog: Voice Connecting
 syslog: Voice Connected

[JimM1]

@Jhey Your log file is showing you what you are connected at, post your stat's.

us=7928, ds=38761

[Jhey]

Broadband Link Downstream Upstream Connection Speed 38761 kbps 7928 kbps Line Attenuation D1(20.6 dB) , D2(57.4 dB) , D3(87.3 dB) U0(10.2 dB) , U1(47.4 dB) , U2(0.0 dB) Noise Margin 3.9 dB 6.2 dB

[Jhey]

Broadband Link                                 Downstream                                                                           Upstream                 
Connection Speed                            38761 kbps                                                                              7928 kbps
Line Attenuation                             D1(20.6 dB) , D2(57.4 dB) , D3(87.3 dB)                         U0(10.2 dB) , U1(47.4 dB) , U2(0.0 dB)
Noise Margin                                      3.9 dB                                                                                           6.2 dB

[JimM1]

@Jhey Also what led's turn amber to indicate the issue? Post the whole table capture so we can see the big picure just as the example yo see....

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

[jamesn123]

@Jhey 

Your stats dont indicate an immediate issue. What speeds are you seeing over ethernet?