Rubbish services

[Markyreds]

Hi, I have already emailed about issues I am having with Sky and have received a reply requesting ME to contact Sky - I have already done this in the email! The broadband drops out several times a day which leaves the tv service inoperable as well as having no wifi throughout my house. Sky are not providingbthe services I am paying for. If the issues are not resolved I will be cancelling my contract and giving my business elsewhere. Sky need to resolve this ASAP as this has been ongoing for the last 6 weeks at least.

[GD1]

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@Markyreds wrote:
Hi, I have already emailed about issues I am having with Sky and have received a reply requesting ME to contact Sky - I have already done this in the email! The broadband drops out several times a day which leaves the tv service inoperable as well as having no wifi throughout my house. Sky are not providingbthe services I am paying for. If the issues are not resolved I will be cancelling my contract and giving my business elsewhere. Sky need to resolve this ASAP as this has been ongoing for the last 6 weeks at least.

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You need to call them as requested, threats to cancel in a customer led community won't get your issue resolved, not calling them when they ask won't get your issue resolved.

Of course you could simply ignore their request and watch nothing get resolved, if you're in mimimum term you won't be able to cancel, if you transfer your broadband while in contract expect to pay early termination fees.

[Daniel0210]

@Markyreds 

Sky don't use email for general communication so to be fair I'm a bit surprised you even got the reply that you did. 

If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.