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Discussion topic: Rubbish broadband

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This message was authored by: Tunna2001

Rubbish broadband

Trying to get my broadband and sky glass sorted but no help at all from sky technical.. just rings out when I do get through. Fast enough answering though when sky thinks I'm leaving or adding items to the product list... can someone please get in touch so we can sort his out. Also I expect to be reimbursed for this being down since Thursday... not good enough 

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This message was authored by: GD1

Re: Rubbish broadband

Posted by a Superuser, not a Sky employee. Find out more

@Tunna2001  No one can or will get in touch on the back of a community post, no one at Sky will know who you are from your post.

 

You won't be due any compensation unless you've been without service for 2 working days after you've reported it to Sky  https://www.sky.com/help/home/broadband/policies-and-info/auto-compensation/articles/auto-compensati...

 

If there is a problem with your broadband  connection try the steps here https://www.sky.com/help/articles/broadband-diagnostic-start-t2

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: peter-marlow+1966

Re: Rubbish broadband

Posted by a Superuser, not a Sky employee. Find out more

We are all fellow customers on here like yourself, you will  have to  ring  sky about this issue 

P c marlow
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