Rubbish WiFi from Sky

[JimM1]

@BrandiPad If you feel that you are not capable off anything just say whoa that's out off my comfort zone!

You will also be back connected on a OR Landline phone connection, so is it a Master 5c type socket or are you using the supplied ADSL filter to connect everything to the type off socket that you have.

Also possible depending on what hub you have once you looked at the types, to get data from it and if you have a bad line, the lights on the hub are what do you see when it's playing up to you. 

Also it may be nothing to do with the hub, coming down from a VM docsis system to a Landline can be a major shock!

[LH75]

@JimM1 Ive got the Sky Max hub and I have 500mb/s, but Ive never seen anything near that speed.  So are you saying I need the skybox if I want to use the telephone? its included in the package, but I dont use it. TIA

[JimM1]

@LH75 Any chance that you would not mind creating your own post, just way easier to work out what is going on and needed!

[BrandiPad]

Thank you for your reply, we using a Sky Router, Model SR203, which is connected to the BT Copper Wire phone system using an adapted socket and suitable cable.

None of the ports at the back are populated, just the power connection, and all 4 lights on the front are green. That is how they seem to spend most of their time, even if the service is just not there. They show the router is connected to the Sky Glass receiver box, which often struggles to provide a TV service of the like that I have experienced most of my life.

Fault finding goes as follows:

        Switch TV off and on via removal of power cable.

        Reboot Sky Reciever via removal of cable.

        Reset router via Reset button.

        Reset router via power cable removal.

Router resets are carried out after cable connections are proven to be connected correctly between TV & Sky Reciever, and the Router to the telephone socket. Checking of the connection via the provided software is not the most reliable thing I have ever used, and is not something I would expect to have to use on a daily basis. Historically, I tested the status of the WiFi from the router/ hub directly, much more reliable that way.

Not really sure where else to look.

[BrandiPad]

Just had a further read of your reply and done a bit more looking at VR Docsis - think I need to be doing a bit more research.

When we moved in, the telephone socket was of the original type, but this was changed over by the BT Openreach engineer as part of the set up activity. He also had to make a change or two in the junction box that provides the line to our home.

I'm guessing these are what created the 'digital' broadband facility.

I will report back once I've undertaken a bit more research.

[JimM1]

@BrandiPad Have sent you a PM.

Edit:- With having the 4 Green lights on the SR203 hub this is an indication that the hub is up and connected, so can i have you NOT do the following two items that you have posted from above, they are.

1.  Reset router via Reset button.

2. Reset router via power cable removal.

NO need to do the reset button, and removal off the power because you are on the copper fttc line can lead to all kinds off issues with the OR (Openreach) system, it monitors the line but it does not know what is going on, so it thinks BAD, does what is called a DSLAM, start's to reduce the speed to aide stability off the line, WE do not want this to happen, Engineer may have said to you takes 10 day's for the system to work out how it's going to be, does that ring a bell with you!

[Rkin1]

I wish I had read these comments before switching back to sky! They promised a much faster internet, but it's as advised only within 2 yards of the router... Coverage within the house is terrible, and even their own tv streaming pucks are not coping - white screens or no sound all the time... I left sky 4 years ago, they actually delivered a better quality then, compared to now. Very disappointing. 

[2muchTV]

@Rkin1 Call Sky to see whether Extenders or Boosters will help you

[Garybaldi1]

Left (reluctantly) Plusnet after several happy years with zero problems 500mbps. Not a disconnect, no freezing nothing just worked. 
Joined Sky two weeks ago with much trepidation and also due to the much cheaper price  (including Netflix @£11).  All my fears have came true. Constantly dropping out, frequently disconnecting and despite having Sky max hub and a 'booster' it's been rubbish. 
Today I left under my grace period and as I was with Sky broadband about 5 years ago and had the same experience in the last year or so of that contract- engineers, phone calls etc  I can safely say I will never be back. Ever. 

[TimmyBGood]

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@Garybaldi1 wrote:

Joined Sky two weeks ago with much trepidation and also due to the much cheaper price  (including Netflix @£11).  

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Netflix isn't a Sky Broadband thing though: that's part of a Sky Television product.

[plumbbob]

To expensive 

[TimmyBGood]

@plumbbob 

Posting two words here (and misspelling one of them) on an unrelated thread won't elicit any response from Sky: this forum is neither an AI-driven environment or a direct point of contact with Sky Support or Sales.

If you want to negotiate pricing, you'll need to call them.

[Garybaldi1]

I know it isn't. Not sure why you thought I was complaining about Netflix from my post