Router slow won't connect to smart plugs should have four white lights only has three most of the ti

[Jack843]

Router slow should show 4 white lights only shows 3 most of the time and won't connect to smart plugs 

[Highlinder]

@Jack843  Do you have a white router from Sky or a black one?

[Jack843]

It's a black square router 

[Highlinder]

@Jack843  You might have to split the Wi-Fi frequencies to get the smart plugs to work. This can be done following the directions below. This can be reversed if it does not work.

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610