Router settings in my sky app - how long to appear?

[Scubaian1]

Sky BB installed successfully yesterday with Sky Max Hub - my understanding is if I need to put in port forwarding I need to do it in the My Sky App.  Should the router show straight away or is there a delay and I just need to be more patient?

I am accessing the app, selecting "Product Settings" and I see three options, "Device Management" which shows my sky puck details, "Broadband Shield" for content control and "Internet Security" for some software I'm not going to touch with a barge pole.  But nothing for my router - unless I'm missing something.

[TimmyBGood]

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@Scubaian1 wrote:

  Should the router show straight away

Yes

or is there a delay and I just need to be more patient?

Also yes, as witnessed by multiple posts in this forum.

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[Scubaian1 · Accepted solution]

I ended up calling sky, they suggested scanning the QR code on the inside of the box lid and follow that process but they also raised a ticket to fix it.  The QR code thing didn't work but I got a text that it was fixed yesterday and all good now.  I wonder if the problem is a missing step on the original install, but it's fixed now.