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Discussion topic: Router rebooting multiple times a day. Does Sky no longer offer any support?

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This message was authored by: Daniel0210

Message posted on ‎05 Apr 2024 03:21 PM

Re: Router rebooting multiple times a day. Does Sky no longer offer any support?

Posted by a Superuser, not a Sky employee. Find out more

Re-escalated now @Simonxxxxxxxxxxxz 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Lisa-P1987

Message posted on ‎05 Apr 2024 03:27 PM

Re: Router rebooting multiple times a day. Does Sky no longer offer any support?

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Simonxxxxxxxxxxxz an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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This message was authored by: Robbo0410

Message posted on ‎05 Apr 2024 04:06 PM

Re: Router rebooting multiple times a day. Does Sky no longer offer any support?

@Simonxxxxxxxxxxxz just a thought you got anything wired to the router, I've had a TV engineer out this morning and apparently my main Q box was trying to connect to my old sky router and my mesh network was all scrambled nothing was connected so it was causing the router to reboot....he reset my main Q box and the router then connected the devices that were wired (sky box, Xbox and PS5) no drops yet so fingers crossed that was causing the problem

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